Privacy Policy

1. Introduction and Scope

t1bet ("we," "us," "our," or the "Company") is committed to protecting the privacy and security of personal information provided by users ("you," "your," or "Player") of our online gaming platform. This Privacy Policy describes how t1bet collects, uses, stores, shares, and protects your personal data when you access or use our website, mobile applications, or related services (collectively, the "Platform").

This Privacy Policy applies to all users of the t1bet Platform, including registered players, website visitors, and individuals who interact with our customer support or marketing communications. By accessing or using the Platform, you acknowledge that you have read, understood, and agree to the collection, use, and disclosure of your personal information as described in this Privacy Policy.

t1bet operates in compliance with the Republic Act No. 10173, also known as the Data Privacy Act of 2012, and its implementing rules and regulations. We are committed to maintaining the highest standards of data protection and transparency in all our data processing activities. This Privacy Policy should be read in conjunction with our Terms and Conditions, which govern your use of the Platform.

If you do not agree with the terms of this Privacy Policy, you should immediately discontinue use of the Platform and contact us to close your account. Your continued use of t1bet services following any changes to this Privacy Policy constitutes acceptance of those changes.

2. Information We Collect

2.1 Personal Identification Information

When you register for a t1bet account, we collect personal identification information necessary to verify your identity, comply with regulatory requirements, and provide our services. This includes:

• Full Legal Name: Your complete name as it appears on government-issued identification documents
• Date of Birth: Required to verify you meet the minimum age requirement of 21 years
• Contact Information: Email address, mobile phone number, and residential address in the Philippines
• Government-Issued ID: Copies of passport, driver's license, national ID, or other valid identification for verification purposes
• Proof of Address: Recent utility bills, bank statements, or government documents showing your residential address
• Photographic Identification: Selfie photographs or video verification for enhanced security and fraud prevention

2.2 Financial and Transaction Information

To process deposits, withdrawals, and gaming transactions, t1bet collects financial information including:

• Payment method details such as GCash account numbers, PayMaya accounts, bank account information (account holder name, account number, bank name)
• Transaction history including deposit amounts, withdrawal requests, bet placements, winnings, and bonuses claimed
• Payment verification documents required by financial institutions and anti-money laundering regulations
• Currency preferences and transaction limits set on your account

2.3 Technical and Usage Information

When you use the t1bet Platform, we automatically collect technical information to improve service quality, detect fraud, and enhance security:

• IP addresses, device identifiers, browser type and version, operating system, and device specifications
• Login timestamps, session duration, pages visited, features used, and navigation patterns
• Game preferences, betting patterns, favorite games, and gameplay statistics
• Location data derived from IP address to verify you are accessing the Platform from the Philippines
• Cookies, web beacons, and similar tracking technologies as detailed in Section 8

2.4 Communications and Support Information

When you communicate with t1bet customer support or participate in promotions, we collect records of these interactions including live chat transcripts, email correspondence, phone call recordings, survey responses, and feedback submissions. This information helps us improve service quality and resolve player issues effectively.

3. How We Use Your Information

t1bet uses collected information for the following legitimate purposes:

3.1 Account Management and Service Delivery

• Creating and maintaining your player account with accurate profile information
• Verifying your identity and age to comply with legal requirements and prevent underage gambling
• Processing deposits, withdrawals, and other financial transactions securely
• Enabling access to casino games, sports betting, live dealers, and other gaming products
• Managing bonuses, promotions, loyalty rewards, and VIP program benefits
• Providing customer support and responding to inquiries via live chat, email, or phone

3.2 Legal and Regulatory Compliance

• Complying with Philippine gaming regulations and licensing requirements
• Fulfilling anti-money laundering (AML) and know-your-customer (KYC) obligations
• Detecting and preventing fraud, collusion, money laundering, and other illegal activities
• Cooperating with law enforcement investigations and regulatory audits when legally required
• Maintaining responsible gaming standards and implementing player protection measures
• Retaining records as required by applicable laws and regulations

3.3 Platform Security and Fraud Prevention

• Monitoring account activity for suspicious patterns, unauthorized access, or security breaches
• Identifying and blocking duplicate accounts, bot activities, and coordinated fraud attempts
• Implementing authentication measures including two-factor authentication and device recognition
• Protecting the Platform from cyberattacks, hacking attempts, and technical vulnerabilities

3.4 Service Improvement and Analytics

• Analyzing gameplay patterns and user preferences to improve game selection and platform features
• Conducting market research and statistical analysis to understand player needs
• Testing new features, games, and services before full launch
• Optimizing platform performance, loading speeds, and mobile compatibility
• Personalizing user experience based on gaming preferences and behavior

3.5 Marketing and Communications

• Sending promotional offers, bonus announcements, and exclusive deals via email or SMS (with your consent)
• Providing important account notifications, transaction confirmations, and security alerts
• Informing you about new games, features, and platform updates
• Administering contests, tournaments, and promotional campaigns

4. Information Sharing and Disclosure

4.1 Service Providers and Business Par tners

We share personal information with trusted third-party service providers who perform services on our behalf, including:

• Payment Processors: GCash, PayMaya, banks, and other payment service providers to process deposits and withdrawals
• Identity Verification Services: Third-party verification providers to confirm your identity and prevent fraud
• Game Providers: Software developers and gaming platform providers who supply casino games, slots, and live dealer services
• Cloud Hosting Services: Secure data storage and hosting infrastructure providers
• Customer Support Tools: Live chat platforms and ticketing systems used to assist players
• Marketing Services: Email delivery platforms and SMS providers for promotional communications (with your consent)
• Analytics Providers: Services that help us understand platform usage and improve user experience

All service providers are contractually obligated to protect your information, use it only for specified purposes, and comply with applicable data protection laws.

4.2 Legal and Regulatory Authorities

We may disclose your personal information to government authorities, regulators, law enforcement agencies, or courts when required by law or when we believe disclosure is necessary to:

• Comply with legal obligations, court orders, subpoenas, or regulatory investigations
• Enforce our Terms and Conditions or protect our legal rights
• Prevent fraud, money laundering, or other criminal activities
• Protect the safety, security, or rights of t1bet, our users, or the public
• Respond to legitimate requests from Philippine gaming regulators or international authorities

4.3 Business Transfers

In the event of a merger, acquisition, corporate restructuring, sale of assets, or bankruptcy, your personal information may be transferred to the acquiring entity or successor organization. We will notify you via email and prominent notice on the Platform before your information becomes subject to a different privacy policy.

5. Data Security Measures

t1bet implements comprehensive technical, administrative, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction:

5.1 Technical Security Controls

• SSL/TLS Encryption: 256-bit SSL encryption protects all data transmitted between your device and our servers
• Secure Data Storage: Personal information is stored on encrypted servers with restricted access controls
• Firewall Protection: Advanced firewalls and intrusion detection systems protect against cyberattacks
• Two-Factor Authentication: Optional 2FA adds an extra layer of security to your account
• Regular Security Audits: Independent security assessments and penetration testing to identify vulnerabilities
• Access Controls: Role-based access ensures only authorized personnel can access personal data

5.2 Administrative Safeguards

• Strict data handling policies and procedures for all employees and contractors
• Confidentiality agreements requiring personnel to protect user information
• Regular security awareness training for staff members
• Incident response procedures to address potential data breaches promptly
• Segregation of duties to prevent unauthorized data access or manipulation

5.3 Physical Security

Our data centers and offices employ physical security measures including 24/7 surveillance, restricted access badges, visitor logs, and environmental controls to protect servers and equipment housing your personal information.

6. Data Retention and Storage

t1bet retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

6.1 Active Accounts

While your account remains active, we retain all personal information, transaction records, and gaming history necessary to provide services, maintain account security, and comply with regulatory requirements.

6.2 Closed Accounts

After you close your account, we retain certain information for the following minimum periods:

• Financial Records: Minimum 7 years to comply with Philippine tax laws and anti-money laundering regulations
• Identity Verification Documents: Minimum 5 years as required by gaming regulations
• Transaction History: Minimum 7 years for financial audit and dispute resolution purposes
• Account Activity Logs: Minimum 3 years for security and fraud prevention
• Marketing Communications: Until you unsubscribe or request deletion, subject to legal retention requirements

6.3 Data Storage Locations

Your personal information is primarily stored on secure servers located in jurisdictions with strong data protection laws. We ensure that all storage locations provide adequate security measures and comply with applicable data protection standards.

7. Your Privacy Rights

Under the Philippine Data Privacy Act and applicable data protection laws, you have the following rights regarding your personal information:

Right	Description
Right to Access	Request copies of your personal information held by t1bet, including account details, transaction history, and verification documents
Right to Rectification	Update or correct inaccurate or incomplete personal information through your account dashboard or by contacting support
Right to Erasure	Request deletion of your personal information, subject to legal retention requirements and legitimate business needs
Right to Restriction	Request temporary suspension of data processing under certain circumstances, such as during dispute resolution
Right to Object	Object to processing of your data for direct marketing purposes or when based on legitimate interests
Right to Portability	Receive your personal information in a structured, commonly used format for transfer to another service provider
Right to Withdraw Consent	Withdraw previously given consent for data processing, though this may affect your ability to use certain services

7.1 Exercising Your Rights

To exercise any of these rights, contact our Data Protection Officer through the contact information provided in Section 12. We will respond to your request within thirty (30) days, or as required by applicable law. We may require additional verification to confirm your identity before processing requests involving sensitive information.

7.2 Complaints and Disputes

If you believe your privacy rights have been violated or you are dissatisfied with how we handle your personal information, you may file a complaint with the Philippine National Privacy Commission (NPC) or other applicable data protection authority.

8. Cookies and Tracking Technologies

8.1 What Are Cookies

Cookies are small text files stored on your device when you visit the t1bet Platform. They help us recognize your device, remember your preferences, enhance security, and improve your user experience. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a specified period).

8.2 Types of Cookies We Use

• Essential Cookies: Required for platform functionality, including account login, session management, and security features. These cannot be disabled.
• Performance Cookies: Collect anonymous usage statistics to help us understand how players interact with the Platform and identify areas for improvement
• Functionality Cookies: Remember your preferences such as language settings, currency selection, and display options
• Analytics Cookies: Track user behavior and gameplay patterns to optimize platform performance and game selection

8.3 Managing Cookies

You can control cookie settings through your browser preferences. However, disabling certain cookies may limit your ability to use some Platform features. Most browsers allow you to refuse all cookies, accept only certain cookies, or receive notification before a cookie is stored.

9. International Data Transfers

While t1bet primarily operates in the Philippines and serves Filipino players, some of our service providers and data storage facilities may be located in other countries. When we transfer personal information outside the Philippines, we ensure adequate protection through:

• Selecting service providers in jurisdictions with strong data protection laws equivalent to Philippine standards
• Implementing Standard Contractual Clauses approved by data protection authorities
• Requiring contractual commitments from third parties to protect transferred data
• Conducting due diligence assessments of international service providers' security measures
• Obtaining your explicit consent where required by law for international transfers

By using the t1bet Platform, you acknowledge and consent to the transfer of your personal information to other countries as necessary to provide our services, subject to the safeguards described above.

10. Protection of Minors

The t1bet Platform is intended exclusively for adults aged 21 years or older. We do not knowingly collect, use, or maintain personal information from individuals under the legal gambling age. Our age verification procedures include:

• Mandatory date of birth declaration during registration
• Government-issued ID verification before account activation
• Automated age verification checks through third-party services
• Regular audits to identify and remove underage accounts
• Immediate account suspension when underage gambling is detected

If we discover that we have inadvertently collected personal information from a minor, we will immediately delete such information from our systems and close the associated account. All deposits made by minors will be refunded, and any winnings will be forfeited in accordance with our Terms and Conditions.

Parents and guardians concerned about underage access to gambling services should implement parental control software and monitor their children's internet usage. If you believe a minor has created an account on t1bet, please contact us immediately.

11. Changes to This Privacy Policy

t1bet reserves the right to modify, amend, or update this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. When we make material changes to this Privacy Policy, we will notify you through one or more of the following methods:

• Posting the updated Privacy Policy on the Platform with a new "Last Updated" date
• Sending email notification to your registered email address
• Displaying a prominent notice on the Platform homepage or within your account dashboard
• Requiring acknowledgment of the updated Privacy Policy upon your next login

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information. Your continued use of the Platform after changes have been posted constitutes acceptance of the updated Privacy Policy. If you do not agree with any changes, you should discontinue using the Platform and contact us to close your account.

Material changes that significantly affect how we collect, use, or share your personal information will not take effect for existing users until thirty (30) days after notification, unless required by law to implement changes immediately.

12. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data protection practices, please contact our Data Protection Team:

For complaints or concerns about potential data breaches or privacy violations, you may also contact the Philippine National Privacy Commission (NPC):

• Website: www.privacy.gov.ph
• Email: [email protected]
• Phone: +63 2 8234-2228